Cancellation policy
Clients can cancel a session at any time. Refund amounts depend on how far in advance the cancellation happens.
Refund ladder
Cancellations made 72 hours or more before the scheduled start time receive a full refund of the deposit. Cancellations made between 24 and 72 hours ahead receive a 50% refund. Cancellations made less than 24 hours before the session forfeit the deposit. This mirrors industry standards for booked studio time, where late cancellations displace revenue the studio cannot recover.
Remote sessions
Remote services (mixing, mastering, sound design, post-production) that have not yet started may be cancelled for a full refund up until the studio marks the project 'In Progress'. Once work begins, the deposit is non-refundable but is credited toward the final invoice.
Studio-initiated cancellations
If a studio cancels a confirmed booking, the client receives a 100% refund of the deposit and any charges. Repeat cancellations from a studio are surfaced to Reverb admin and may affect that studio's Explore listing eligibility.
Force majeure
Cancellations caused by illness, emergency travel, natural disaster, or other events outside a party's reasonable control may qualify for a full refund regardless of timing. Contact support with documentation to open a review.
These policies reflect industry norms and Reverb's mock-marketplace rules. Contact support with questions.