Refunds policy
Refunds are automatic when a booking is cancelled inside the refund window, and available on approval when work does not match the agreed brief.
Automatic refunds
Cancellations inside the refund window (see cancellation policy) are refunded automatically to the original payment method, typically within 3–5 business days for card payments and 5–10 days for SEPA bank transfers.
Refunds after delivery
If a preview has been delivered, refunds are considered only when the deliverable materially fails to match the agreed service brief. Open a dispute in the project workspace and provide reference stems, briefs, and timestamped notes. Reverb reviews each case within 2 business days.
Partial refunds
Where work has partially matched the brief — for example, a mix delivered on time but missing a stem — Reverb may issue a partial refund and release the remainder to the studio. Both parties are notified before funds are released.
These policies reflect industry norms and Reverb's mock-marketplace rules. Contact support with questions.