Disputes policy
Disputes are the last step, not the first. Try a revision round first; if the work still fails the brief, open a dispute inside the project.
When to open a dispute
Open a dispute if the deliverable materially fails to match the agreed service, the studio has stopped responding, or the studio has missed the delivery deadline by more than the SLA window. Simple creative feedback should be handled through the standard revision process.
How Reverb reviews
Disputes are reviewed by a Reverb admin within 2 business days. Reverb reviews the original brief, uploaded stems, delivered preview, timestamped notes, and any messages exchanged in the workspace. Both parties may add evidence before a decision is issued.
Outcomes
A dispute can be resolved by mandatory additional revisions, a partial refund, a full refund, or in favor of the studio. Reverb's decision is binding for platform-managed funds. Repeat disputes against a single studio may trigger a listing review.
These policies reflect industry norms and Reverb's mock-marketplace rules. Contact support with questions.